United is more and more turning to tech options to assist staff assist vacationers such as you obtain a extra seamless flight expertise.
Your excessive-flying expertise is about to go excessive-tech. On Thursday, IBM, United Airways, and Apple announced a collaboration that goals to serve up a brand new era of cellular apps for United staff. With hopes of “unleashing the facility of the greater than 50,000 iOS units,” IBM and Apple search to redefine how work is completed, beginning at United Airways. Promising a brand new suite of made-for-enterprise apps, the lineup will probably be aimed toward driving the airline’s digital transformation and serving to customer support.
“United Airways is dedicated to delivering constructive traveler experiences that start with entrance-line engagements throughout all factors of the passenger journey — from verify-in to departure to vacation spot,” stated Dee Waddell, international managing director, for journey and transportation industries at IBM. “This enhanced technique with cellular options from IBM and Apple permits United Airways staff to faucet into the proper info on the proper time to instantaneously handle the wants that matter most to passengers.”
Know-how has lengthy performed an integral position in United’s technique. Notably over the previous few years, United has outfitted its staff with iPhones and iPads to create a extra seamless buyer expertise. “We need to put our staff able to ship distinctive service at each step of the journey expertise,” stated Jason Birnbaum, United’s vice chairman of operations know-how. “We now have unimaginable staff out within the subject who depend on know-how to assist our clients. The cellular options and dealing intently with IBM and Apple allows us to offer revolutionary options for them on an unprecedented scale.”
With the brand new apps, flight attendants should have a greater sense of which clients have connecting flights, to allow them to higher assist them discover their gates. Customer support brokers will even have extra autonomy in shifting round, somewhat than being tied to their desks. So get excited, buddies. Know-how simply might make your journey expertise that a lot better.